Our store

Hi Mac people,

Due to demand we decided to create an online store. Since the beginning of our online store, we wanted to create an overview of simplicity. That is, in purchasing products but also the ease of understanding with different services.

Purchase services

Our prices are in line with the other resellers in the region more than ever now..

With the iPad 32 and 64GB Wi-Fi even more cost effective than the major resellers Jumbo, iStyle and so forth.

We also are providing all the Apple product range, along with popular accessories to help give that complement towards your solution.


Diagnostic services

In addition, we have the option presented for our Special Offer. AED 200 Dirhams a month for in/ out of warranty services, up to 3 Apple products.

This means if anything breaks or doesn't function with your Apple product we will cover the maintenance and even shipment cost.

Additionally, are also offering Trade in Services and offer international shipment.

With our bespoke services we also arrange purchase consultations and once you've purchased your Mac, we can follow through with training.

Should you need any additional information, visit us on Facebook/ Twitter or:

www.consultmac.net 

FaceTime with TRA

Hi Mac users,


FaceTime. A popular protocol that is being established throughout Apple devices. Apple has a huge interest in FaceTime. This service blocked in the UAE has been left to:


1. Service providers.
2. Telecommunications Regulatory Authority.
3. Apple.


In different regions, network executives amongst others have given responses to claim it's the regulatory authorities, Apple has taken down FaceTime information, there has been a carrier update..


However in the UAE it still remains blocked. So we contacted TRA extensively and we obtained a response for all of users for this fantastic service. This is the response we received:




   " Thank you for contacting the TRA


Services for Internet calls provided by third parties fall within the scope of VoIP Policy 2.0. As voice calls provided by Face Time are considered to be a Regulated Activity, such services have to be provided by a Licensee or by a third party in collaboration with a licensee. In case such services does not comply with the TRA Regulatory framework and the telecom law, the Licensees have the right to block such services as seen appropriate. For more information, kindly refer to the VoIP Policy ver.2.0 and Frequently Asked Questions which are available through the TRA website: www.tra.gov.ae. "






We then followed up, with two additional questions:




1. Reading up the information presented, it mentions a license needs to be present. Whereas i contacted Etisalat from a license perspective, they mentioned FaceTime is still blocked over 3G. Why is this?


2. Why does Skype, Google Voice and more work then over standard proxies?


3. Why is not banned in the GCC apart from UAE and Saudi Arabia?


TRA replied:

" Thank you for contacting the TRA. As mentioned in our reply, such services have to be provided by a Licensee or by a third party in collaboration with a licensee In case such services does not comply with the TRA Regulatory framework and the telecom law, the Licensees have the right to block such services as seen appropriate i.e. it is up to the licensee to determine which services to block. Moreover, the UAE Telecommunication Law and TRA regulations are applicable on UAE only and do not apply on other GCC countries. For more information, kindly refer to the VoIP Policy ver.2.0 and Frequently Asked Questions which are available through the TRA website: www.tra.gov.ae. "






We have sent a follow up response to align the fact that Saudi and the UAE is not working and FaceTime should work as:




A. It is blocked in Saudi and the UAE. Not just the UAE alone.


B. Skype is working.


You keep mentioning overall how the regulatory framework needs a license and it's blocked.


However you never mentioned why. Why is it blocked? FaceTime is a valid feature on the iPhone and i am making an official request
to have it unblocked by you. We are an Apple service in Dubai that our foundation directly helped to build Apple's success.
We are offering consumers great service like the Apple stores and more.. 


FaceTime is a product sold all over the world. Yet the UAE blocks it. There is no reason to. It is a feature that amasses with the product and assists
to sell it significantly. 


Furthermore: http://www.tra.gov.ae/news_The_TRA_Revised_VoIP_Regulatory_Policy%2C_an_opportunity_for_the_Licensees_to_provide_innovative_VoIP_services-152-1.php


If the above is the case then why doesn't the telecommunications provider unblock this feature.


Apple has huge brand presence now and the products that sell outweigh many other products. The one VOIP Service that should be working; is blocked.


1. Please unblock FaceTime from your regulations. It is not apparent from your end.


2. Please provide the contact number of the team responsible for FaceTime in Etisalat/ Du if they can unblock you can also from your end. 


We are now awaiting a response. We have also escalated this so they do not take too much time to respond as they first did.


We shall update this accordingly. Thank you. 


www.consultmac.net 

Apple products to buy

To Mac users,

We've had some requests on products we are currently selling. We understand our users needs well and rest assured, we are strategically placing the best services to what you require, as soon as possible.

We find that a lot of users are currently in demand for support, however support doesn't exist without the product itself of course.

As a small update, we are providing the products below. We will be offering a new way, of purchase solutions, coming to a Consult Mac near you..

1. iPad/ iPad 2
2. iPhone 3GS/iPhone 4
3. MacBook
4. MacBook Pro all versions/ CTO options available with hard drive/ memory install.
5. iMac ( new ones coming in soon )
6. Mac Pro
7. Mac Mini
8. Apple TV.
9. A catalogue of third party solutions.

All of our products above are to the latest specification. We offer highly competitive pricing and work with the largest selection of providers in the region.  All we require is an e-mail through our website and one of our staff will allocate your request and respond accordingly.

We are not, a generic service. Our turnaround times for responses/ solutions/ general enquiries are of the highest standard and we make sure all of our users requests are responded as soon as possible .

As mentioned, if you do have any queries please visit us on www.consultmac.net

Consult Mac " Your choice, your solution "

Purchase solutions with a gift..

Hi Mac users,

we are currently offering the latest products in Purchase consultations. Our services range from general to high end bespoke tailoring, selecting keyboard shortcuts, wallpaper selection, sharing options, iTunes setup and more to your needs.

Latest models are MacBook Pro with Thunderbolt and the white iPhone 4.
We do have other models available but are attempting to match the best prices in the region.

Some of our products will be more, such as the iPad 2 because it has FaceTime.

Our products come with support and warranty. More specifically, you can opt to receive our diagnostic service which covers:

1. Up to 3 products
2. Out of warranty ( including accidental damage )
3. In warranty solutions
4. Online, IM, E-mail based support with priority services.

All for AED 200 per month.

For more information. please visit our website.

www.consultmac.net

The team at Consult Mac
" Your choice, your solution " 

Apps for your iPad

Hi iPad users,

the team at Consult Mac has devised a list of applications you should be using/ that are great for your Apple products.

Make the most of your Apple devices. As per usual if you have any setup questions/ problems/ feedback let us know and we will manage.

1. SugarSync
2. DropBox
3. Find my iPhone
4. Jot!
5. Instapaper 3.
6. VLC Streamer
7. imo instant messenger
8. Chat for Facebook
9. TiltShift Generator
10. Instant Lyrics

Visit www.consultmac.net for additional support.