Sunday, January 19, 2014

Buying your Apple product

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To PC and Mac Users,

Although there are a plethora of options now, to purchase Apple products in the UAE, whether that is from Computer Plaza, or Apple Authorised Retailers, or Apple Premium Resellers, e-commerce or the stands in the malls, the question is after you purchase, how do you justify the extra cost of something else?

You may want to buy an accessory, or perhaps buy another Apple product to complement. Apple products are premium, their cost to benefit ratio is very well assigned and all customers know that when buying an Apple product, their expectation of it is a certain type, this is why customers generally pay more.

So after the customer has purchased one or two products, they just expect it to work. In many cases this is true.

When a product is in warranty or outside of warranty, there is a standardised procedure for repair. You can take the product to any AASP ( Apple Authorised Service Provider ) there are now a few in the region, where they will repair your product dependent on the criteria they assign. We assist in this process by working with the AASP if necessary for your product to make it easy for you in all steps of your repair.

Some customers like to identify with the ecosystem, that is when they regularly have an interest in Apple products, although we deal with customers who might not be that familiar with Mac, that's usually where Consult Mac likes to step in. We help to optimise your current setup in the most efficient capability. Whether that be, sync, or best wireless setup with testing for your devices, having a product checked out if it's not functioning, media management with iTunes and iCloud, wireless backup solutions. There are a variety of options which depends on your setup. We become that protocol for creating the best links between the products and how you interact with them. We help to provide efficient work so the products just function in a bespoke mechanism.

We have a host of options in support and training, with individuals and corporate. As a specialist we understand the purchase and what it means to our clients, we aim to match the product excellence with Consult Mac.

Consult Mac

"Your choice, your solution "

www.etherealtech.ae

Facebook.com/ConsultMacDubai
Twitter.com/ConsultMacUAE







Friday, January 17, 2014

Overview of Apple solutions in UAE

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To Mac and PC users,

The overall landscape of Apple solutions in the UAE has become quite well formed. It's well known aspect that when a customer buys a product, they can visit any Apple Authorised retail store, or the two Apple Premium Resellers.

There is also online commerce that sells Apple products. When a customer purchases an Apple product from any of these outlets, the question becomes the post purchase. Where they do they go once they buy the product?

There is not much support or training, outside the general warranty or out of warranty service. Although we provide these focal options, along with recommendations for in warranty services, we provide bespoke work to our clients. Always have.

Currently today, Apple's schematic for setup on Mac or iOS, involves a cohesive setup process. Once a customer is on the main screen whether it's on the desktop or iOS main home screen, everything is already setup for them. This has been reconfigured and redesigned on both Apple OS and the mobile iOS.

The format of support although remains intact. The question of where the customer goes becomes more apparent, as the next set of questions become more aligned with troubleshooting. How do they link this product with iTunes? What's the best way to sync? How do they setup iCloud effectively on multiple iOS devices?

Not only do we explain this at Consult Mac, but we show it. This maximises the opportunity to learn, through our friendly and specialist approach.

We also have detailed training that complements any Apple product. This is in individual or corporate setup. The format involves a detail process that differs from any other in UAE.

Should you wish to find out more information, visit us.

Consult Mac

"Your choice, your solution "

www.etherealtech.ae

Facebook.com/ConsultMacDubai
Twitter.com/ConsultMacUAE