Hi Mac users,
So we've been quite occupied training CompuMe. For those of you who do not know,
CompuMe operates a host of electronic services targeted to the Middle East. They have a store in MOE which is 10,000 sq.ft. It's worth checking out as the products are well displayed.
They have a small Apple section. And our job was to facilitate the staff at CompuMe, by elevating their stature in the retail presence.
We all know very well that the retail consumer section in Apple, even with the inclusion of Virgin or the newly appointed sections in Jumbo, are not working very well as staff cannot answer many questions, but also cannot comprehend ways to create new solutions or inform customers more about what the Mac is really about.
Hence we employed this philosophy with two methods of training, one general and the other more advanced onto CompuMe's staff.
The results have been beneficial to see so far. Although we are training the staff to ascertain customer needs more, focus on body language and sociology, our main component is the actual training itself to engage customer by providing more detailed and correct answers.
Most staff in most stores that sell Apple products cannot troubleshoot to save their jobs, but they can try.
We have officially changed the prospect of CompuMe. So far we've seen more thorough answers, more detailed outlook in providing customers the solutions they need. The idea was to help benefit CompuMe so in return they have repeat customers.
The Apple market here wishes to be changed; and this is exactly what we do..
So we've been quite occupied training CompuMe. For those of you who do not know,
CompuMe operates a host of electronic services targeted to the Middle East. They have a store in MOE which is 10,000 sq.ft. It's worth checking out as the products are well displayed.
They have a small Apple section. And our job was to facilitate the staff at CompuMe, by elevating their stature in the retail presence.
We all know very well that the retail consumer section in Apple, even with the inclusion of Virgin or the newly appointed sections in Jumbo, are not working very well as staff cannot answer many questions, but also cannot comprehend ways to create new solutions or inform customers more about what the Mac is really about.
Hence we employed this philosophy with two methods of training, one general and the other more advanced onto CompuMe's staff.
The results have been beneficial to see so far. Although we are training the staff to ascertain customer needs more, focus on body language and sociology, our main component is the actual training itself to engage customer by providing more detailed and correct answers.
Most staff in most stores that sell Apple products cannot troubleshoot to save their jobs, but they can try.
We have officially changed the prospect of CompuMe. So far we've seen more thorough answers, more detailed outlook in providing customers the solutions they need. The idea was to help benefit CompuMe so in return they have repeat customers.
The Apple market here wishes to be changed; and this is exactly what we do..
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