Apple service UAE

Hello PC and Mac users

For a consumer to purchase for a brand, they look at a few things before their purchase decision. Whilst assessing a computer, they decide whether it's for general usage, or productivity or business usage.

Either way, the customer expects a high level of transaction to occur during this purchase. A consumer is generally told about add on services, or services that will complement their user purchase.

However it turns out, that when a customer purchases a PC for example, most people just buy because it's affordable, it provides a workstation for the Microsoft Office suite and has a utility of media playback options.

PC manufacturers have utilized this platform of Media playback, throughout all devices more as people's content assimilation became more present, along with how to place this infrastructure on an array of devices. 

As iTunes became a source of music and content playback, the user access point behind this content is the iPod, iPhone, iPad and Apple Mac. However people that invest in a Mac have a higher point of expenditure generally. 

When a customer buys a Mac, they tend to also purchase Apps, an iTunes gift card,. The hardware is more expensive than a PC, but the Mac hardware and software works together seamlessly unlike a Windows computer.

Consumers are still looking for a base, to utilize their Mac with the iLife suite of applications. From iPhoto, to iWeb, to iMovie, garageband. Where this is usually a one stop shop for their purchase, the one stop shop for add on services to complement this high end product is not present in this market.

Sure if you have hardware issues you tend to send it to one repair location.

Consult Mac offers purchase consultations, diagnostics and training, bespoke to your Apple setup. Whether you have an iPhone want to learn more about iCloud sync, or whether you have a diagnostic issue with your Apple Mac and iPod, we have the best expertise available, with on site support post 6PM, free general Live Twitter support and with the most efficient turnaround times.

We look forward to assisting you, for all your bespoke Apple needs.

Consult Mac

" Your choice, your solution "

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Apple purchase guide for iPhone 4S UAE

Hello PC and Mac users,

the time for the iPhone 4S has arrived. The three months post release date from Apple, on December 16th it arrives in the UAE, official with Etisalat and Du. However Apple has also released the iPhone across it's recently announced online Apple store, unlocked.

And how about the grey market companies, the official retailers that also sell them. What are the differences? Where should you purchase? What are the prices? Well, have a read of the information below and choose according to which plan fits you.

Since the iPhone 4S was released here in the UAE, the product was known as grey market as companies were importing and simply selling to customers at very expensive prices. There were FaceTime based models as they were purchased from outside of the UAE, along with a semi functioning Siri that was mainly US based. Siri finds location data based on a US platform. Eventually, as more grey market companies started selling the iPhone 4S, the competition became more present and the iPhone prices were reduced. This pattern usually happens with a new Apple product launch in the UAE. 

However this time around, Apple has opened an online store, poising that the iPhone 4S will have a release date. As Etisalat and Du announces their prices for iPhones, so did Apple. These products are sold through the official carrier, which means more warranty support, FaceTime is still being investigated by the TRA and mobile based operators, whereas iMessage works, Siri functionality to work fully for the UAE Is yet to be known to work fully along with Arabic support.

Apple is selling the iPhone completely unlocked with no sim card, pre paid or post paid data plan. The price is starting from AED 2599. 

The network operators, are selling them for slightly more, due to adding bundled based packages, such as 500MB for AED 50 dirhams on Etisalat for one year. Etisalat also assists with generally setting up your iPhone. This excludes iCloud setup, how iCloud works, iTunes backup information and more with reference to iPhone 4S software and support mentioned below. Etisalat offers a prepaid options. 

Post paid iPhone 4S" come with different data plans that a user can choose from. Check with your network operators. 

The retailers in the UAE are selling the iPhone for at least AED 300 dirhams more than the official Apple online store, with this they provide a Du based sim card, along with some top up and 1GB of data for AED 100 per month. So this options is different from Etisalat's, with more data but more expensive. 

The network operators offer incentives that Apple do not. If you purchase your iPhone 4S Apple, you need to purchase a pre paid card separately.

Eventually grey market companies will reduce their prices, as the iPhone 4S is officially released now from three platforms, Etisalat, Du and Apple, customers have plenty of choice of where to purchase their iPhone, setup and use with their data. 

And you can now use your iPhone 4S with iOS 5, which includes Reminders, iMessage, iCloud setup and more functionality.

Once you purchase your iPhone, at Consult Mac we provide services on, training for your iPhone general usage and setting up with your Mac for wireless sync, how backup works with iCloud or iTunes Wi-Fi sync, maximizing usage with applications, general maintenance from battery charge cycles to wireless setup and usage statistics, software support for iPhone service and out of warranty hardware repairs through our channel partner services. No one else provides this information with systematic depth. With all of these service points Consult Mac is happy to help with your solution.


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Apple hard drives

Hello Mac users,

So currently Apple is facing a linear shortage of hard drives. iMac's are showcasing delivery times that have increased and well, the MacBook air's could be next.

It is rumored that Apple is also planning on making 15" MacBook Air type models, if this is the case, hard drives will need to be ordered in advance through shipping, to be available to order as soon as possible.

The Mac Pro's are showcasing to still be existent, yet most computers sold currently from Apple are in the notebook range.

Keep in touch for further news on our Facebook and Twitter page.

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Why Apple products and services are so good.

Hello PC and Mac users.

Apple products today are practically household items. From the mainstream product services integrated to traveling, the office or for the home, the Apple product has become a facet of communication, or artistic tool for users.

Then there is the Apple portable product range. From the iPod that revolutionized the music industry, a simple click wheel function. There were other products out there doing a similar task, but not without the simplicity and ease of use that is offered by Apple. Soon after, came the iTunes store. Around this time, users were migrating to an easier platform of products. Many people were still not familiar with Apple.

It was when iPhone and iPad were becoming more popular products and market share in the US was rising, that Apple started to become a company that people took not just as a media editing tool. From PC switchers to heavy Mac users, they are on the rise and with the iCloud service, Apple purchase points and service areas there are a host of Apple services that are present.

What makes Apple products so good is marketing. From the ease of use, to the billboards, the timing of the billboards, the adverts, Apple has an ethos that only it, employs. Whilst other computer manufacturers all have their own product lines, Apple comes with that cool factor that seems to not be present, non linked products and services that people purchase.

Going to an Apple based service you expect a high level of service.. Considering the current services Apple offer, Consult Mac offers bespoke purchase consultations, diagnostics and training for your Apple product. for the UAE.

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Cluttered desktop

Hello Mac users,

When you have a desktop full of information on your Mac, your probably managing accordingly right? Well that depends on your setup of how, you manage your file structures. Inevitably, deciding which files to have on your desktop and which files to store in Documents or other folders away from your desktop can be a cumbersome task. Then you tend to search via Spotlight to find the files your looking for, without much success. Ever wondered why this is so?

Well users that have information on their Mac tend to categorize accordingly with reference to folder structures. Where to specify those folders depends on one main factor, easy accessibility. However after some time the user notices their desktop is cluttered with all of their important information. How to manage this?

First and foremost, the user can go to Finder, View and then Clean up to organize the folders in a better view. Secondly the next best thing to do is create an alias. An alias is a shortcut of the original folder to a specific location. As an example, you could have one important folder that you access regularly after accessing many sub folders on your Mac. If you right click that main folder and select Make Alias then drag it to the desktop, you will have an exact copy of that folder. Any changes made will reflect in the main folder.

At this stage only the absolute essential, regular files that you continuously update should be an alias, on your desktop. That way you access the most regular files easily and your managing your file structures by not creating uncluttered space.

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Diagnostics

Hello Mac users.

A recent announcement was made by Apple, whereby 70% + of computers sold are now notebooks. When Apple was not mainstream, they had a plethora of desktop computers and laptops. The current iMac range is the best example of an all in one desktop computer. In fact it's very robust and works seamlessly with all your Apple devices and peripherals.

The iMac has different upgrade options, with using Lion and the Apple's UNIX framework, it's a computer that provides efficiency for your data in multimedia and your general documents. Workflow solutions, syncing. With the MobileMe, iCloud services the Apple is a great tool for communication electronically for your work.

The notebook range has been more prominent, with the White MacBook a great alternative to an expensive solution which Apple is known for. In competing Apple products, Apple mentions in the 10K how computers are becoming strategically priced in reference to cost being lowered. However Apple can compensate for this due to design which people purchase.

With recent Apple support articles and issues, the complexities of Apple's computers go far beyond just hardware repairs which the UAE is known for. As our background is directly from ex Apple services and this helped to isolate issues swiftly with advanced support, there is a much needed appreciation into the diagnostic facilitation of a computer.

When a computer has a diagnostic fault, it is usually taken into a store and kept for a while. Sent off for a repair in the UAE. At the Apple stores, the machine is inspected in detail and then taken in for repair if needed. We take this notion and enhance it by understanding the dynamic that a computer more specifically the Mac, iPad, iPod or iPhone is given a quality detailed inspection from us. We refer to the latest support articles, to common complaints, or trends that have taken place with specific issues that are covered for support by a systematic and linear method of diagnostic. Then, if the computer is faulty, we can recommend other solutions for hardware repair.

This identifies with the client much more and shows an understanding method with their device. We currently offer solutions via e-mail and online support. Our online support is free.

We provide membership services on a yearly basis for diagnostics in software support which include on site visits. This bespoke platform is what makes Consult Mac the leading bespoke service in the UAE through our reputation with our clients.

A client choose whether to leave their Apple device with us as well, whereby we would diagnose as efficiently as possible rather than ordering a part for servicing. We also give periodic updates without having the user call back.

We are currently looking at also enhancing this method of communication, so a client has readily available access to their diagnostic or training mechanism through a login section once our services are completed.

With our diagnostic services we provide software support, on site visits, e-mail, 24/7 live Twitter assistance all included with your package.

Should you have any further enquiries, whether it's for a diagnostic setup for your portable, or setting up a network, or server based questions or how to maximize your setup do not hesitate to contact on: administration@etherealtech.ae

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Siri

Hello PC and Mac users,

So with the new voice technology embedded on the horizon, Siri is a great tool that utilizes speech recognition for the iPhone 4S. Note, this is not an iOS 5 feature, but instead a direct point of access
for the iPhone 4S.

With the capability of Siri, a user may simply hold down the home button momentarily, a symbol
appears and then ask Siri for the weather in the city they reside. Then state, for example, what the
restaurants are like ' here '. Siri can determine the location.

A conversation can continue with Siri throughout this, from coffee shops to shopping to asking
Siri what does it think of Android, the device can respond almost accurately in real time.

It's a step away from general voice recognition. With Google Voice Actions viewed as a broad
point of search yet with some specific features, what it lacks is a front end personality.

Nuance that is the potential back end of Siri, highlights some key components that substantiates
it as an interaction style voice recognition system.

If Siri were available on other devices with the Apple, it could employ a new way of search..

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Mac 10.7.2 update

Hi Mac users.

Below is the description on the fixes with Mac OS Lion 10.7.2.


10.7.2. update: Allow reordering of desktop spaces and full screen apps in Mission Control.

Enable dragging files between desktop spaces and full screen apps.

Address an issue that may cause the menu bar to not appear in full screen apps.

Improve the compatibility of Google contact syncing in Address Book.

Address an issue that may cause Keynote to become temporarily unresponsive.

Improve VoiceOver compatibility with Launchpad.

Address an issue that may cause a delay in accessing the network after waking from sleep.

Enable booting into Lion Recovery from a locally connected Time Machine backup drive.

Resolve an issue that causes screen zoom to stop working.

Improve Active Directory and LDAP integration.

Resolve an issue with Mail in which you may be unable to send through your MobileMe Mail account.

Resolve an issue with Mail when searching.

Address an issue that could cause iChat to prompt you for an account password which has already been saved.

This update also includes RAW image compatibility for additional digital cameras.

Disk Image (.dmg) and installer packages (.pkg) files are no longer included in "safe" file types.

Consult Mac " Your choice, your solution "

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A brief update from Consult Mac

Apple is a great company, with great products that it delivers to it's consumers. throughout this time we have witnessed

an essential growth in purchasing and selective interest in each and every product that Apple sells. Each product

that Apple has created, marks a new territory in an already existent market of products. The difference is, Apple's

design and simple outreach stemming from it's foundation was never present. Since Apple's inception of the iMac,

to the iPad and now iPhone 4S, upgrades are expected almost imminently due to market conditions.

Today as Apple's foundation has been shaken, the noteworthy presence of it's demand and product purchasing

remains intact. Apple as a brand offers a reputable and diverse approach to consumers that have not yet

met a company that offers such diligent attention to detail. Today that continues throughout the world.

As Apple is beginning to have more impact, the UAE has seen growth in interest for Apple services in many stores.

From the original iPad to iPad 2 quickly assisting the shelves, to consumers looking for more bespoke services

with Consult Mac from diagnostics to training, to the Apple online store,  one thing is for sure: The Apple will continue to offer fantastic solutions to

consumers that are looking for a different solution from their original purchase of Windows or Google.

* We are not available to comment or speculate on any Apple news, product information that  that are not announced for the UAE. 

We look forward to your business.

Consult Mac

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Consult Mac individual services enhancement

Hello Mac and PC users.

We are happy to be continuing our services for our individual clients. Currently our diagnostic program is taking precedence and we are accommodating for training as well.

For some clients, they would like a specialized diagnostic and training session combined. This is perfectly available for our services.

During the time of our estimate invoice we will have this updated for reference so it's easier to view.

Along with our individual services, we would like to add that a cancellation notification will be added in so we can allocate our time with other clients if applicable in this segment.

If you do have any questions, do not hesitate to contact us on:

administration@etherealtech.ae

Consult Mac " Your choice, your solution :


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New Apple products

Hi Mac users,

When someone asks us whether they should buy a new Apple product or wait, our answer is always the same. That is, the simple idea that do they actually need the product. A survey was recently completed by Emirates 24/7 whereby only 19% will keep the iPhone 4. So this means the remaining 81% are either unsure or will purchase the iPhone.

When people buy Apple products they buy into the brand, the image, the company, the fact other people have these products and the idea they wish that the iPhone will make a tremendous impact to their lifestyles.

Apple, with it's history of product launches, created a buzz that certain people identify to easily, which is why their purchase decision is towards Apple.

As the iPhone currently amasses for a high profit margin and selling the most products for Apple, last year the profit margin increased by a fortunately volatile 2% to 41%. The iPhone is making an impact and Nokia, is not catching up. Given the incline in outreach for Apple, with brand advertising as it's key, they have created a campaign of purchase for consumers. And with the latest gadgets to be acquired by UAE residents, the trend is identifiable.

Needing this product becomes a foundation that only certain people can justify. Whether it's for e-mail,. or phone calls, some people purchase to buy into the brand as above. Whereas others purchase for sheer ease of use compared to other devices on the market.

Here at Consult Mac, we help users to identify with which purchase is best for them, providing them a free setup with reference to calendar, e-mail, Application ID. On the Mac keyboard shortcuts to wallpaper, to applications depending on your area of interest. Tailoring the solution is our expertise.

At Consult Mac we do not stipulate or comment on products which are not unannounced. We do however help with your setup, should you choose a new Apple product once it's there. Complement that with our diagnostic facility or training.

Consult Mac " Your Choice, your solution "

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Our website

Hi Mac and PC users,

Our website is currently being updated. In the meantime, you can keep in touch with us by:

Facebook: Facebook.com/ConsultMacDubai

Twitter: Twitter.com/ConsultMacUAE

General enquiries: administration@etherealtech.ae

Consult Mac
" Your choice, your solution

Our website is being updated.

Visit us: Facebook.com/ConsultMacDubai
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Apple platform products

Hello Mac and PC users,

Today Apple has identified a host of solutions for everyone in the digital platform. iPod, iPad, iPhone the Mac. Creativity, to business use, to general functionality, the change from PC to this new computer has created a place of new products that work with the Mac platform.

For example, buying a Mac does not just mean you have purchased the Mac and it stops, not USB or Mouse, although the purchasing option is there, the idea is, around is the iPod or iPhone. Which means if you have an existing music device, you can now work this with easy accessibility platform. If your traveling and want something more simplistic to travel with than your computer, you have the iPad. And if you have a phone, a purchase can be made for the iPhone, that works seamlessly with your Mac.

Today these platform products that link to one another, is what makes Apple a great way of communicating devices at high cost. The iPhone has a high premium, customers invest in this device because of it's functionality, the way this works with the Mac.

You now have the Mac App store. This download system is for transferring applications to your Mac, no box purchase. Apple is about easy of use for the customer.

iCloud, the next step will create another platform for services with Apple, the current range of products. The integration of documents online, with easy access to them along with your music is a great way of having a cohesive link of Apple platform that only Apple does so smoothly.

Welcome to Apple.

Consult Mac
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Current services

Hello Mac users,

So going through to the UAE, there are now a few places, you can go to, for Apple support. Electronic retailers in Dubai have putting a lot of emphasis on Apple support through their service centers.

Jumbo electronics has one, for example in Jebel Ali. A lot of products tend to go through the ABM system whereby if your product is faulty, it is assessed and exchanged within 7 - 14 days.

This applies for all Apple products, unless of course it can be fixed there and then. This mechanism behind support is pretty generic throughout Dubai, although the same retailers excel in providing good customer service. Each customer is treated as part helpful, part brand in Dubai retailers. Our clients tend to be specific to some stores.

Consult Mac however, has a reinvented way of how to resolve issues. We don't want our clients to wait 7 - 10 days for a repeat service. In fact, we want to resolve on the day. That's because with our expertise directly from working with Apple and training segmentation, we deliver an enhanced service to quickly isolate and find out whether it's software, or hardware, then inform whether it needs a repair.

This model was actually tried in a retail store. Whereby our client had a faulty product, she was told it would be shipped off to assess the issue. However we knew it was hardware, showed the staff and they quickly replaced it for her. We are changing the way, the retail aspect of service should be in Dubai.

And we hope we gain even more new clients from this effective usage which we are doing.

If you need support via Twitter which is free find us @ConsultMacUAE.

Visit us at www.consultmac.net 

Consult Mac
" Your choice, your solution "

The device called iPad.

Hello Mac and PC users,

So if you do not have an iPad yet, get one today. Not only is it currently managing the tablet market space effectively, it is becoming the main tool for general internet usage.

Recent studies show that the iPad is one of the best browsing tools and many people's internet usage went up. The whole argument about HTML5 and Flash shows that it doesn't really matter about which platform people like to use, as long as the experience is solid, people can shift from one product to the next!

Now we have the iPad 2, a mechanism for a camera, faster processor and generally a more intuitive use coming up with iCloud and iOS5 to keep the functionality of Apple products completely integrated. No more wires are needed to setup this device.

There are other tablets on the market, but with the Mac OS, iLife, iPad, iPhone use, iCloud it becomes seamless to have a range of products that work so well.

A rumored iPad HD is to be announced that is for professional users, that want to have this product for graphic design, video and sound editing.

Whatever Apple brings next, it definitely will be line with a much better user experience.

And Consult Mac is the platform to help build your learning platform to the Mac. Whether your a switcher from PC to Mac, an adept user, there's always something you can learn and show you. Check out our free Twitter support for general Q&A and support on all Apple: twitter.com/ConsultMacUAE

Thanks!

Consult Mac " Your choice, your solution "
Visit www.consultmac.net

Apple iPhone 5

Hello PC and Mac users,

So what can we expect from the new iPhone 5? How about new camera? Supposedly 8MP All new design. According to some reports the new iPhone will have a brand new way of buying products, named NFC technology.

Etisalat have already mentioned about a possibly new phone? 

Which means simply using your phone as a tool for buying products locally like a VISA pay as you wave system.

There also will be a more enhanced speech recognition built in, which means greater functionality for the iPhone.

Or how about approaching a nearby restaurant and the iPhone informs you of a reservation.

The next iPhone will surely resolve the antenna issue that has become evident through various communication channels.

However we hope that the new iPhone with iOS5 is one of the most exclusive phones yet. The music conference is in September. We'll see then. 

The team at Consult Mac. 

Do you have an Apple?

Hello to our existing and new Mac users.

Apple retail stores have a 50% switch rate still, this longevity has been on placement for a while.

Although our staff generally writes articles, i thought this time i would, CEO of Ethereal Tech.

I tend to review the blog and add input wherever necessary, however i feel that the people in the Apple world, not just Dubai, should be accustomed to realizing the potential of Apple currently.

Nokia mobile phones currently do not have a long tenure, they are standing playing catch up, with RIM that surely had a lead behind iPhone and Android. RIM is now also on parallel with Nokia, playing catch up but with a more defined and reputable outlook.

Apple created the above. They single handedly managed the mobile phone infrastructure, downplaying the market share incentive to only then completely evaporate any idea of a basic mobile phone. Apple did, eventually re invent the smartphone. It then created the technological beast, from the unknown territory, rightly worded Android, for it's single purpose envision;

That's according to Apple anyway, that Android exists to surpass the iPhone. Either way, a range of services have now been created, to significantly benefit the user tend fold than before. When Apple were more lax with their Mobile Me segment, or iPhone feature base, they have now completely revamped this in time to offer online backup solutions through music, photos, documents completely seamlessly, at no added cost.

And then the feature intensified iPhone. From the iOS 3 to iOS 4. Small features, small upgrades. Now iOS 5 is large enough for publications to mention it could potentially put the hackers at risk. After all, the iPhone now offers integrated solutions like RIM with it's alternative messenger, wireless sync to PC free set up all from the company of one device.

iPhone paves the way for consumer technology in day to day activities, which means if you don't have one, buy one today.

Not to mention, the iPad and Mac all complement this eco system that is simply created to enhance user experience. Neither Microsoft, Google, RIM or any other company have a systematic approach that Apple have lined up so easily.

Consult Mac offers leading services in Apple based diagnostics, individual and group training to maximize your Apple learning and eventually enhance consumer interaction for your Apple product. We come across users from all walks that wish to learn about their Apple product, welcome to a service that parallels what Apple should be, in the region of Dubai. We also cater towards business' for our services. We are bespoke company, tailored to your specific needs and as we are directly from ex Apple retail and training services, learning from that, we are truly the most adept at providing the ultimate consumer solution.

www.consultmac.net
" Your choice, your solution "
Ethereal Tech.

Our store

Hi Mac people,

Due to demand we decided to create an online store. Since the beginning of our online store, we wanted to create an overview of simplicity. That is, in purchasing products but also the ease of understanding with different services.

Purchase services

Our prices are in line with the other resellers in the region more than ever now..

With the iPad 32 and 64GB Wi-Fi even more cost effective than the major resellers Jumbo, iStyle and so forth.

We also are providing all the Apple product range, along with popular accessories to help give that complement towards your solution.


Diagnostic services

In addition, we have the option presented for our Special Offer. AED 200 Dirhams a month for in/ out of warranty services, up to 3 Apple products.

This means if anything breaks or doesn't function with your Apple product we will cover the maintenance and even shipment cost.

Additionally, are also offering Trade in Services and offer international shipment.

With our bespoke services we also arrange purchase consultations and once you've purchased your Mac, we can follow through with training.

Should you need any additional information, visit us on Facebook/ Twitter or:

www.consultmac.net 

FaceTime with TRA

Hi Mac users,


FaceTime. A popular protocol that is being established throughout Apple devices. Apple has a huge interest in FaceTime. This service blocked in the UAE has been left to:


1. Service providers.
2. Telecommunications Regulatory Authority.
3. Apple.


In different regions, network executives amongst others have given responses to claim it's the regulatory authorities, Apple has taken down FaceTime information, there has been a carrier update..


However in the UAE it still remains blocked. So we contacted TRA extensively and we obtained a response for all of users for this fantastic service. This is the response we received:




   " Thank you for contacting the TRA


Services for Internet calls provided by third parties fall within the scope of VoIP Policy 2.0. As voice calls provided by Face Time are considered to be a Regulated Activity, such services have to be provided by a Licensee or by a third party in collaboration with a licensee. In case such services does not comply with the TRA Regulatory framework and the telecom law, the Licensees have the right to block such services as seen appropriate. For more information, kindly refer to the VoIP Policy ver.2.0 and Frequently Asked Questions which are available through the TRA website: www.tra.gov.ae. "






We then followed up, with two additional questions:




1. Reading up the information presented, it mentions a license needs to be present. Whereas i contacted Etisalat from a license perspective, they mentioned FaceTime is still blocked over 3G. Why is this?


2. Why does Skype, Google Voice and more work then over standard proxies?


3. Why is not banned in the GCC apart from UAE and Saudi Arabia?


TRA replied:

" Thank you for contacting the TRA. As mentioned in our reply, such services have to be provided by a Licensee or by a third party in collaboration with a licensee In case such services does not comply with the TRA Regulatory framework and the telecom law, the Licensees have the right to block such services as seen appropriate i.e. it is up to the licensee to determine which services to block. Moreover, the UAE Telecommunication Law and TRA regulations are applicable on UAE only and do not apply on other GCC countries. For more information, kindly refer to the VoIP Policy ver.2.0 and Frequently Asked Questions which are available through the TRA website: www.tra.gov.ae. "






We have sent a follow up response to align the fact that Saudi and the UAE is not working and FaceTime should work as:




A. It is blocked in Saudi and the UAE. Not just the UAE alone.


B. Skype is working.


You keep mentioning overall how the regulatory framework needs a license and it's blocked.


However you never mentioned why. Why is it blocked? FaceTime is a valid feature on the iPhone and i am making an official request
to have it unblocked by you. We are an Apple service in Dubai that our foundation directly helped to build Apple's success.
We are offering consumers great service like the Apple stores and more.. 


FaceTime is a product sold all over the world. Yet the UAE blocks it. There is no reason to. It is a feature that amasses with the product and assists
to sell it significantly. 


Furthermore: http://www.tra.gov.ae/news_The_TRA_Revised_VoIP_Regulatory_Policy%2C_an_opportunity_for_the_Licensees_to_provide_innovative_VoIP_services-152-1.php


If the above is the case then why doesn't the telecommunications provider unblock this feature.


Apple has huge brand presence now and the products that sell outweigh many other products. The one VOIP Service that should be working; is blocked.


1. Please unblock FaceTime from your regulations. It is not apparent from your end.


2. Please provide the contact number of the team responsible for FaceTime in Etisalat/ Du if they can unblock you can also from your end. 


We are now awaiting a response. We have also escalated this so they do not take too much time to respond as they first did.


We shall update this accordingly. Thank you. 


www.consultmac.net 

Apple products to buy

To Mac users,

We've had some requests on products we are currently selling. We understand our users needs well and rest assured, we are strategically placing the best services to what you require, as soon as possible.

We find that a lot of users are currently in demand for support, however support doesn't exist without the product itself of course.

As a small update, we are providing the products below. We will be offering a new way, of purchase solutions, coming to a Consult Mac near you..

1. iPad/ iPad 2
2. iPhone 3GS/iPhone 4
3. MacBook
4. MacBook Pro all versions/ CTO options available with hard drive/ memory install.
5. iMac ( new ones coming in soon )
6. Mac Pro
7. Mac Mini
8. Apple TV.
9. A catalogue of third party solutions.

All of our products above are to the latest specification. We offer highly competitive pricing and work with the largest selection of providers in the region.  All we require is an e-mail through our website and one of our staff will allocate your request and respond accordingly.

We are not, a generic service. Our turnaround times for responses/ solutions/ general enquiries are of the highest standard and we make sure all of our users requests are responded as soon as possible .

As mentioned, if you do have any queries please visit us on www.consultmac.net

Consult Mac " Your choice, your solution "

Purchase solutions with a gift..

Hi Mac users,

we are currently offering the latest products in Purchase consultations. Our services range from general to high end bespoke tailoring, selecting keyboard shortcuts, wallpaper selection, sharing options, iTunes setup and more to your needs.

Latest models are MacBook Pro with Thunderbolt and the white iPhone 4.
We do have other models available but are attempting to match the best prices in the region.

Some of our products will be more, such as the iPad 2 because it has FaceTime.

Our products come with support and warranty. More specifically, you can opt to receive our diagnostic service which covers:

1. Up to 3 products
2. Out of warranty ( including accidental damage )
3. In warranty solutions
4. Online, IM, E-mail based support with priority services.

All for AED 200 per month.

For more information. please visit our website.

www.consultmac.net

The team at Consult Mac
" Your choice, your solution " 

Apps for your iPad

Hi iPad users,

the team at Consult Mac has devised a list of applications you should be using/ that are great for your Apple products.

Make the most of your Apple devices. As per usual if you have any setup questions/ problems/ feedback let us know and we will manage.

1. SugarSync
2. DropBox
3. Find my iPhone
4. Jot!
5. Instapaper 3.
6. VLC Streamer
7. imo instant messenger
8. Chat for Facebook
9. TiltShift Generator
10. Instant Lyrics

Visit www.consultmac.net for additional support. 

Apple store Dubai

Hi Mac users,

do you wonder what an Apple store in Dubai, would possibly look like?

Majority of the people, that reside in Dubai, are expats. People from different nationalities and so forth.
Turns out we want to cater towards as many people possible, for our services in purchase, diagnostics and training. Successfully we have become paramount in recognition amongst industry leaders. We aim to make sure that Apple services are met with the same methodology, if not better than Apple stores.

An Apple store here nevertheless, would offer a brand incentive that would change the consumer region entirely. Once the brand falls into place, people will flock to see, check out, engage with these products that Apple sells as a different concept to other brand providers.

This would be fantastic for the UAE region as a whole. However with the ever present providers of products through different avenues in Dubai, consumers are still looking for that ' all in one ' service they may be familiar with at Apple stores.

Apple in Dubai is becoming more well known, there are some new business' out there complementing the Apple solutions. Having an Apple store itself does not necessarily persuade a consumer to buy, but yet again they are offered an option for a solution like what we do.

The customers who have gone to an Apple store expect a certain level of service; those customers we target heavily including those who haven't. For those who haven't will eventually have a service that matches those who will.. Not everyone walks out of an Apple store gets a great service, as we helped to build Apple in it's early stages within retail, we've come across numerous downfalls. And that along with all the best service and more, is what we are made of.

We hope to fulfil your Apple philosophy in Dubai through our innovative solutions.

Thank you for choosing Consult Mac.

" Your choice is your solution " 

Apple support Dubai diagnostics and training services information

Hi Mac users, now that we are growing our established base, we would like to recommend our popular solutions to you. We are offering a host of Apple support options in Dubai.

The below emphasises how our working patterns initiate the leading services we offer to our users.

By far, the paramount recognition of Apple excellence is not matched by the presentable front here.

We have taken this initiative to start helping our users when they require, fill out the gaps and provide Apple products for your diagnostics and training needs.

That is set fees for quick and efficient diagnostics, absolute one to one training for cost effective rates.

Should you have any questions let us know.

Option 1: Diagnostic services

1. Provide software and hardware support for In warranty products.
2. Provide software and hardware support for out of warranty based products. This includes price of fixture covered also for units.
3. Products include, up to a maximum of three. This would be One Mac, One iPad and one iPhone for example.
4. Support offered is telephone support and e-mail.

Fee: 230 Dirhams per month ( including shipping services )

Option 2: Training services ( common )

Training services

1. Provide support on current training modules through FAQ's, e-mail and telephone support.
2. Offer training modules in Mac OS,  iTunes, iWeb, iPhoto, Pages, Numbers,  Keynote, Word, Excel, Powerpoint, MobileMe
3. Unlock your potential in file management, allocation, productivity, setting up a home network with Apple devices, editing photos with a plethora of options and much more..
3. *Unlimited modules of training provided in a month.

Fee: 799 Dirhams per month, average 1600 Dirhams ( saving of 801 )

*If service is taken up based on common four programs for training. i.e. Mac OS, iTunes, iWeb and MobileMe for personal/ business.  Or four business solutions. Average cost of service 400 Dirhams per session.

* Option 3: Diagnostic and training ( most popular )

Warranty services and training solution complete package.

1. Provide software and hardware support for In warranty products for three years from date of purchase.
2. Provide software and hardware support for out of warranty based products. This includes price of fixture also covered for units.
3. Support offered for unlimited amount of products.
4. Support offered within the hour, telephone and e-mail.
5. Provide support on current training modules through FAQ's, e-mail and telephone support.
6. Offer training modules in Mac OS,  iTunes, iWeb, iPhoto, Pages, Numbers,  Keynote, Word, Excel, Powerpoint, MobileMe
7. Unlock your potential in file management, allocation, productivity, setting up a home network with Apple devices, editing photos with a plethora of options and much more..
8. *Unlimited hours of training provided in a month.
9.* Overall huge cost saving. Minimum: Over 3601 Dirhams.

Fee: 950 Dirhams per month, average 3601 Dirhams ( saving of 2651 )

*If service is taken up based on four packages for training. i.e. Mac OS, iTunes, iWeb and MobileMe for personal/ business. Average cost of service 400 Dirhams per session.
 Inclusive of diagnostic services for each Apple product on average extension of warranty is 700 Dirhams. This does not include accidental damage which we also cover hence more saving applied.
  Based on four Apple products diagnostic equates to 2800 Dirhams. 2800 + 801 ( training saving ) = 3601 Dirhams.

The above is now obsolete.

Apple support Dubai

We are the leading Apple support specialist in the UAE.

The Apple solution sector in UAE is still a quiet, yet limited industry amongst the consumers. People talk to others and eventually find out about the work that actually exists in terms of support and training options

A range of post purchase options has been long awaited for; a proper substantiated service with reference to purchase consultation, diagnostics and training. A one stop solution for all your Apple product needs. And who better than the foundation who worked with Apple itself? Our background is from Apple Inc, support and training solutions.

We have over 1000+ people following us on our services, we are growing and would like your help.

We offer purchase consultations, one to one bespoke training, 24/7 diagnostics with IM and e-mail support, this can be single or based on contract agreements.

General enquiries/booking: administration@etherealtech.ae.

Consult Mac is " Your choice, your solution "

www.etherealtech.ae

Facebook.com/ConsultMacDubai
twitter.com/ConsultMacUAE

Current services

Hi Mac users,

so we have been currently been training users around Dubai on their Apple products. This involves an aspect of really understanding the dynamics behind the Apple platform of products. As the range of products have increased, Ethereal Tech finds new ways to make these products accompany your lifestyle.

It's always pleasant to have an iPod that plays music, but in this digital age why don't you maximise that opportunity with that product you purchased. Share content to your AppleTV using Home Sharing?

Password Protect a folder on your Mac.. Understand Keychain and passwords.. Are all examples how we complement your Mac, unlike any other service in Dubai.

We facilitiate with purchase consultations, diagnostics and training. Making sure all your product needs are fully met.

And if that's not enough, you always have us online as the only provider to offer you support wherever and however you need it, on site, online, e-mail, IM.

We are at your door should you need any requests from us, from Apple support in Dubai.

Consult Mac " Your choice, your solution "

visit our revamped site on: www.consultmac.net

Android and iPhone

Hello people,

as some of you may recollect we made a post on Apple and Google. Well today we are going to be talking about the state of the Android and iPhone..

Some great products these companies make, that even Steve Wozniak wants his old job back at Apple.. However he thinks he can make a valid contribution to the company now. He is probably right, as the Apple market now manages segmented business'

Take Google, they evidently have much attention being given to their Android services. Andy Rubin, mentioning recently how Honeycomb won't be completely closed, Android's philosophy has worked due to allowing developers to jump on board and write according to their wishes so simply. Even with the App store guidelines being more relaxed.. A recent review showcases how one user adores his iPhone but actually also likes an Android quite some much.

The fondness of the HTML5 products and rich experiences in these user friendly portable devices allows a greater competition between the two. Android now is taking the approach to have the market yield towards it's services; where the plato of products that Google offers becomes more prominent and solidified for someone to know what Android is. The alternative, as good as, if not better than, the iPhone.

However is it? iPhone makes more revenue than many phones, it literally downscaled the margin in an unheard of business acumen with Nokia that Nokia, decided to re strategize with.. Windows.

On that note, Gartner had to revise it's predictions as we know, to now say that Windows Mobiles will topple Apple eventually.

I wonder if they may have to revise again, probably so because Apple products are on the side, with Google share growing exponentially giving the diversification of the products.

There really is only room for two, a high margin product with a mass market product. RIM will have to make some seriously defining products to stand out from the crowd, unless another open source project comes along and defines a social networking platform like Facebook.

Something that captures the user's attention is what Apple is about, whereas Google is about offering the ' secondary option if Apple is not what you want '.

So what's it going to be? Motorla Zoom, or iPad? 

Training CompuME

Hi Mac users,

So we've been quite occupied training CompuMe. For those of you who do not know,

CompuMe operates a host of electronic services targeted to the Middle East. They have a store in MOE which is 10,000 sq.ft. It's worth checking out as the products are well displayed.

They have a small Apple section. And our job was to facilitate the staff at CompuMe, by elevating their stature in the retail presence.

We all know very well that the retail consumer section in Apple, even with the inclusion of Virgin or the newly appointed sections in Jumbo, are not working very well as staff cannot answer many questions, but also cannot comprehend ways to create new solutions or inform customers more about what the Mac is really about.

Hence we employed this philosophy with two methods of training, one general and the other more advanced onto CompuMe's staff.

The results have been beneficial to see so far. Although we are training the staff to ascertain customer needs more, focus on body language and sociology, our main component is the actual training itself to engage customer by providing more detailed and correct answers.

Most staff in most stores that sell Apple products cannot troubleshoot to save their jobs, but they can try.

We have officially changed the prospect of CompuMe. So far we've seen more thorough answers, more detailed outlook in providing customers the solutions they need. The idea was to help benefit CompuMe so in return they have repeat customers.

The Apple market here wishes to be changed; and this is exactly what we do.. 

Dubai services - active

Greetings to all Mac users,

We firstly want to thank all of our viewers who have been watching this space for over a month.

Your continued support thrives with Consult Mac and our team.

We are now in full operation, full time and managing our services appropriately to your needs.

As mentioned:

For consultation pre and post purchase solutions - Book an appointment and we will schedule accordingly.

Diagnostics - 24/7 support, online, on/ off site.

Training - Individual/ Group training now available in the range of Apple software that we provide.

Our bespoke services tailor towards your specific requirements, so if it's a company based matter we also facilitate.

For any enquiries, e-mail: themacbusiness@gmail.com 

Consult Mac
" Your choice, your solution "

Service time.

Hello Mac users,

We shall be offering all of our services on a full time scale basis, within the next few weeks.

As we are semi operational, i wanted to thank our existing clients for your support and choosing Consult Mac as the leading Apple service provider for pre and post purchase solutions.

Secondly, by full scale we mean having the right mechanism to allow our staff to be on site at your premises, or take products off site.

We always draw up some kind of contract for facilitation.

Should you need any assistance in the coming time, let us know.
E-mail us on: themacbusiness@gmail.com 

Consult Mac
" Your Choice, your solution "

End of application process for now

Hello Mac users,

we have decided to close our hiring recruitment scheme for now. In the scenery of things, to idealise and witness

a counterpart reseller is not what we do, which means we are not on a significant hiring spree.

We are a exclusive startup looking to maximise our opportunity with the right employee investment strategy.

Throughout the process to highlight, we had about 67 applications in total between us and our affiliate services.

We narrowed down to many, but now only 2 have made to the final interview stage.

We thank you again for your consideration towards applications. There is a reason why we mention we are the leading, or the best. It's because we know what exists currently in Dubai.

Although we primarily aim for consumers, a lot of applicants that applied were not too familiar with who are. The ones who did empathise, or interconnect are the ones that want to see something different with service. And that is exactly, what we endeavour to bring you; more cohesive services. 

Thank you. 

IM communications

Hello Mac users,

today's topic is about IM communications. So what is the best way to have a communication link for your Macintosh to your friends and others?

You probably use MSN, or even Meebo.

For multiple accounts, it's best to have Adium. Available at www.adium.im  Is a platform that allows

instant messaging in a friendly, yet aesthetically pleasing view.

You can capture your conversations, have Emoticons, including managing multiple accounts with ease.

Simply download, set up your accounts and your good to go.

Alternatively for this rapid keyboard users, people who send large files and really want to maximise the idea of IM communications, iChat is the way to go.

iChat is a tool that allows communication using AOL or Mobile Me. AOL you can sign up to, MobileMe is Apple's paid for service. You can find both of these on google with more information. MobileMe allows a trial for 30 days, then it expires and continues with your payment fee.

MobileMe comes with a host of benefits. However you can always sign up for a free trial.

iChat is a service that comes built in with every Mac. Consult Mac's choice of communication.

For any more queries please visit: www.consultmac.net 

Mac support in Dubai

To Mac users in Dubai,

Recently we wrote an article about the support and service here. Today we wanted to add some more depth to engage the current scenario of what does exist, what doesn't, in Dubai for Apple products and it's service.

So as you all know, Apple is now largely dealt with by a host of resellers in Dubai. From the premium to non premium they manage, maintain and deliver the Apple product experience.

From what Consult Mac knows, there are many out there..

A potential buyer of a Mac can walk into Virgin, HMV, Jumbo electronics and think about purchasing the computer. So they approach, a sales staff and begin to ask questions.

One of two things tend to happen:

1. The sales staff  know which product is best for the consumer, they advise on the specific model as they know that model suits the candidate. Along with offering any other products or accessories. The sales staff has the company's image and brand ethos at bay.

2. The sales staff does not know which product is best, however in order to best advise, finds someone else who knows point 1, or decides to talk about certain information about Macs in ' general ' to eventually lead to an overall purchase.

By general acknowledgement: A potential buyer will always gear towards knowledge that surpasses' they're own. This creates the idea also of trust and recognition.

This is  are also in conjunction with if any technical questions were asked: customers are always looking for the ' easiest and simple solution ' with something they can manage. Technical solutions are derived upon expertise, with Mac it becomes specialist. Especially, in this region as the word Macintosh is not as common as PC.

The problem with the above ideology is: Consumers are looking for, the most ' ideal and practical solution ' .

Apple stores have the key term being used: ' to fit your needs '

Everything is about fitting, being comfortable. The decor, situational experience also in places like the above, are more for mass market based solutions: Music, DVD's and so forth..

That brings onto more specialist retailers such as iStyle or iSpot for my Qatar readers:

These stores are designed to fit the need of the Apple customers in Dubai. The front outlook
of the simple logo, along with an inviting idea, does bring in customers to the store.

They deliver some amazing products too. Apple consumers that walk in and want to buy a product,
are offered with purchase options and solutions. iSpot actually offers a good host of training, including after sales support.

The idea is, these services implement what Apple provides, in the retail stores. Apple services
are quite paramount in integrating an ' experience like no other ' - formed also
from the VP of retail having defined this outlook.

iStyle's service offers just like Jumbo, purchase solutions. You walk in to the store,
accessories on your right for example, nice little chairs on your left, you wish
for that to be complemented with ' after support '.

iStyle do not offer such direct support and maintenance, they rather give support by
mentioning third party services and locations. The brand itself provides recognition
towards a consumer base of products and accessories, the facility of post purchase solutions to a heavy extent is not in the choice of iStyle's service.

How does this feel to the user?

They want to see someone who can help them.

Smaller retailers do offer this support for your Apple product, with repair times
of a few days, a paid fee, the relevant information is supplied.

PRO TECH nology, a more high end service offers purchase solutions, much for
bigger orders, including consumers offers purchase and after support.
PRO TECH is well known, they offer a plethora of Apple products and the base
recognition is well established in this region.

Our service: Consult Mac's vision, is to tie the best of all the services combined, along with
dedicated real time Apple experience, to provide the most cohesive approach
the area has witnessed in Dubai. We don't just advise based on ' support articles '
or documents and what other people say:

We have amongst us:

1. Over 20,000 hours of dedicated Apple experience to customers from around the globe.
2. Worked in the highest traffic location of Apple retail services.
3. Providing our Apple bespoke consultation services in London.
4. Been recognised for our work from Apple.

So for example, you purchase a Mac from a shop, or you wish to purchase one,
let us guide you by providing a thorough analysis on your requirements,
keyboard shortcut assignment for which feature on which application,
to wallpaper choice of your hobby. This is our 'pre purchase ' consultation.

Once you have purchased for example a Macbook, with an iPad, MobileMe and Airport express from us or another store,
for example we can setup and facilitate at your home, to create the networking environment
by again analysing what is needed and providing a professional bespoke  'post  purchase ' consultation solution.

With Diagnostics your Apple is part of our catalogue of key service, should it fail
with any software services such as iPhoto library, Mobile Me sync issues,
Migration to another Mac, Macintosh HD is full etc we can manage that appropriately
with a thorough and full solution  ' diagnostic ' consultation. This service is available
24/7 due to understanding the needs of our clients.

The third service is our direct training. Training is a key component, that is missing
from a lot of services in Dubai. We provide training in the iLife, iWork and Mac OS.
This is a highly specialised version of the ones that exist in Apple retail stores
that we have conducted, we have sat down and created our own programs that provide
the key features you need to know, for which application.

We also cater towards group environments.

All of our services are session based, high end consultation. We understand the problem,
go back, work on a solution, then provide the best Apple experience with the most dedicated
professionals of understanding Apple and it's users,  on the market.

This leaves out work to be enjoyed and your solution to be fully met.

Consult Mac is ultimately " Your choice, your solution "

We have already started to take clients, however our services will be fully available from March
onwards at Jumeirah Lake Towers.

visit: www.etherealtech.ae and send us an e-mail if you need any assistance..

So what are we looking for?

Hello people,

As some of you may know, we are looking to hire for our team. This does not mean conventionally we pay you the bog standard salary you sit in front of a computer and start tomorrow. We also don't advertise job roles on our website: As some of you have figured, you take what you know from the site and apply initiative. That's what we want. And we've received some major interest, thank you to all of you who have applied. We do take this in consideration, even if you have not been successful.

So what is the job role like? Something entirely different, ever changing, evolving and with much responsibility. We take the generic terms such as sales, technical and operation, put into the Consult Mac chamber, tailor it to our company with a high end altitude and feel that you've never quite come across.

The roles below prescribed outline what we provide with most of what is required. The job specification when outlined towards you during hiring, will outline much more in depth information.

So this is for the people that wish to know more about what we are ' looking for '
We take the very best of retail, consultancy, sophistication and offer you Ethereal Tech's version
of the three main roles as noted below to give an example of job specification. We don't go into depth into our hiring practices, that is confidential.

1. Sales - Managing  transactions, dealing with procedures of incoming/ outgoing clients to work with Consult Mac

and it's services. Managing a portfolio of clients with the best and professional handling.  Link with clients. Helping consumers/ SMB purchase items. 

2. Technical - Becoming an agent that maintains the efficiency of the brand. To exude the talent prospect from our company

Ethereal Tech to provide that ethereal experience in: Consultation - post setup around home/ office/ studio. Diagnostics

for consumer based Macintosh products and portables. Training in individual or group format for the ilife and iwork suites.

3. Operations - Day to day handling tasks of information from e-mail communications,  focusing on advertising and growth, working closely

with the sales team to manage incoming administration requests such as tracking questions, queries and forwarding

to the relevant team. Managing stock intake and facilitating reports for shrinkage and charting our services: consultation, diagnostics and training. 

Should you have any further information, please visit us on: www.consultmac.net  

Where is Apple and google really heading?

A brief note on the current stage of Apple and Google:

Some time ago,

Apple used to make Macintosh products, with a price tag, that was expensive. Google was non existent.
Today though, Apple is mainstream, as it was since 2003/4. Google was developing a platform, to recognise itself, to the audience: The world.

Since Google entered the search business, SEO infrastructure, Analytics, GoogleAds, all of these factors play a role in google's success. Apple on the other, focused more on software. A company at the intersection of liberal Arts and technology, amasses a concept that is only delivered by this mega brand.

This is because they provide software solutions, customised by an iconic shell of hardware. Instantly recognisable, then so is Google. Both companies today are unlike the other media platforms out there, that combine social media services together, or devices that record, take pictures, sound in smaller forms, Apple and Google are actually at the opposite ends of convergence.

Both companies clash in the mobile market, Android is gaining heavily, with advertisements today making more noise since the droid came out. Such as the tablet. Android's stability in the market is quite intriguing, at first it was a no growth prospect, but no due to the handful of mobile vendors out there, outpaces iPhone singularly now; this is in conjunction due to it's open policy of application creation.

 iPhone with it's reach to Verizon, should catch up on this particular vantage, however with the linear growth Apple is showing currently, both Google and Apple are for certain toppling the likes of Nokia, Blackberry recently for Apple, including the newly announced Microsoft operating system. In fact, Apple in it's next earnings call, could pass Microsoft's net profit.  Just not operating margins as Apple makes low margin hardware Microsoft makes high margin based software.

iAd, Admob from Google, Google is clearly more defined in the advertising space, more idealistic to say that Google has a focal viewpoint on search and advertising that knows, how to reach to it's audience. Apple seem pretty eager in this field, however with it's growth not as recognised so much as google.

Will Apple enter the search business? The point is, both of these companies Google and Apple are not in any where near convergence, more parallel solutions that now and then meet at a point, with one company having gaining on the other in a product category.

As people say, it's now down to the TV market. GoogleTV anyone?  Or i ask again, what if Apple entered the search business?